Smart Home Services by Smarta
At Smarta, we offer comprehensive smart home systems that ensure the highest quality and stability, accompanied by exceptional service guiding the client from planning through post-delivery support.
1
Pre-Contract Smart Home Services
Studying the smart home project plans and analyzing the requirements.
On-site visit to accurately assess the smart home requirements.
Providing smart solutions and products tailored to the nature of the project.
Providing technical specifications (Data Sheets) for the proposed products within the smart home solutions.
2
Post-Contract, Pre-Implementation Smart Home Services 55 chars • 6 words
Regular supervision by a specialized engineering team to ensure accurate implementation of smart home wiring and installations.
Site inspection and issuance of a detailed report to prevent issues during smart home system installation.
Providing a comprehensive guide for the setup and installation of the contracted smart home products.
Ability to customize certain smart home products and solutions according to the project’s requirements.
3
Project Implementation Services
Fast response and execution of smart home system installation according to a clear schedule.
Providing a specialized and sufficient technical team to ensure the quality and speed of smart home system installation.
Providing detailed progress reports that show project completion percentages and any technical observations, if applicable.
Providing a technical quality team along with a specialized engineer for programming and operating the smart home systems.
4
After-Sales and Warranty Services for Smart Home Solutions
Providing a warranty certificate of up to 10 years on smart home products and solutions.
Exceptional customer service available 24/7 to support smart home systems.
On-site technical support for hardware and software issues at the project location.
Ability to add new smart home products or solutions after project completion.
Smart Home Systems Warranty Policy
Smarta provides smart home products and solutions built to global quality standards, with a reliable warranty ensuring our customers a stable and secure user experience.
Warranty Period:
The warranty period ranges from 2 to 10 years depending on the product type, as specified in the warranty certificate.
Warranty Coverage:
Manufacturing defects or technical installation errors made by Smarta’s team.
Warranty does not cover the following:
Damages resulting from misuse.
Customer disassembling or modifying devices without referring to the company.
Improper use not in accordance with the operating manual.
Maintenance Request or Fault Reporting Procedures
Fill out the maintenance request form and attach the warranty certificate.
The request will be processed within 3 to 5 working days from the date of submission.
The fault will be handled within 3 to 5 working days (and in emergency cases, within a maximum of 5 hours).
Repair or Replacement
The fault is inspected at the project site by the authorized maintenance team.
If the fault is due to a manufacturing defect or installation error, Smarta will cover all costs (visit, spare parts, and replacement if necessary).
If the fault is found to be due to misuse, the customer will bear the cost of (service visit + spare parts or replacement).
We guarantee your peace of mind with smart home products and solutions through a clear and transparent warranty policy, along with professional and fast after-sales service.
Book your consultation with us now.
Frequently Asked Questions about Smart Home Services
Does the warranty include installation costs?
If installation is carried out by the Smarta team or an authorized partner, any defects resulting from the installation shall be covered under warranty.
Can the warranty period be extended?
Yes, this is possible for an additional fee. Please contact customer service for details
What is considered misuse?
Improper use of the product, disassembling or maintaining it without consulting the company, breakage, or operating it in violation of the user instructions.
What should I do if I lose the warranty certificate?
Contact the real estate developer or sales broker to obtain a copy of the warranty. A warranty certificate is issued for each residential unit and delivered to the developer; alternatively, you can contact customer service if the purchase was made through Smarta.